Vintage-Eagle
Postfach
Zürichbergstrasse 64
8044 Zürich

Frequently Asked Questions

If we could not answer your question here, please feel free to contact us. We are happy to help you.

Is every delivery (regardless of the quantity) free of charge?

Yes, due to the efficient cooperation with international shipping companies we can offer free delivery. In order to be able to offer a free delivery, however, our customers have to expect a longer delivery time than the average.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

How long does shipping take?
Location *Estimated Shipping Time
United States 10-20 Business days
Canada, Europe 10-20 Business days
Australia, New Zealand 10-30 Business days
Mexico, Central America, South America 15-30 Business days

*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

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